FAQs
Q. What distinguishes Shine Airways from other airlines?
Shine Airways is a leading aviation and management services company established
in 2013. With the founder's vision, Mr. Kailash Chand, we strive to provide
exceptional services to our customers. Our API-integrated booking system,
user-friendly interface, and affordable holiday packages set us apart from other
airlines.
Q. How can I book a flight on Shine Airways?
Booking a flight on Shine Airways is easy and hassle-free. Simply select your
trip type, flight class, departure and destination, travel dates, and a number of
passengers. Our system will then search for available flights, and you can book your
tickets accordingly.
Q. Can I book a round trip with Shine Airways?
Yes, you can easily book a round trip with Shine Airways by selecting the round
trip option when booking your tickets.
Q. Is it possible to book multiple flights with Shine Airways?
Yes, you can book multiple flights with Shine Airways by selecting the multi-trip
option when booking your tickets.
Q. What is the refund policy for cancelled flights on Shine Airways?
Shine Airways offers refunds on cancelled flights subject to certain conditions.
For domestic flights, cancellation must be made at least 3 hours before departure,
and for international flights, cancellation must be made no more than 5 hours before
departure. If the cancellation falls within these time frames, a refund will be
issued, minus any cancellation fees.
Q. How can I get a refund for my cancelled flight to Shine Airways?
If your ticket is refundable, you can get a refund by deducting the cancellation
fees. The refunded amount will be credited to your bank account within 7 days.
Q. What kind of offers is available for booking through the Shine Airways website?
Shine Airways offers a variety of travel packages with different offers to suit
your needs. To learn more about the offers available, visit our tour and travel
section.
Q. Can I request a reduction in price for a package without any offers?
Unfortunately, Shine Airways does not provide price reductions for packages
without offers. However, you can choose to opt out of any offers provided with the
package.
Q. Are there economical travel packages for the lower middle class?
Shine Airways has designed its travel packages to cater to everyone, including
the lower middle class. To make it more affordable, we offer a no-cost EMI option.
Q. Which airlines can I book through Shine Airways?
Shine Airways currently partners with a range of airlines, including Air India,
Spicejet, Jet Airways, Spirit Airlines, Avian Air, and Air Asia. We are constantly
expanding our partnerships with more airlines to provide you with more options.
Q. Can I cancel my travel booking anytime with Shine Airways?
Yes, you can cancel your travel booking anytime, but refund policies apply. If you
cancel beyond the given period, no refund will be provided. If the cancellation
falls within the given time frame, you will receive a refund of additional taxes
after the deduction of cancellation fees.
Q. What are the available payment options for booking travel packages?
Various modes of payment are at your disposal for booking travel packages, including
credit and debit cards, net banking, mobile banking, UPI, QR code scanning at the
airport, and EMI.
Q. Can I reserve different class seats for a round-trip?
Unfortunately, it's not possible to book different class seats for the same
round-trip. Instead, you'll have to book separate tickets for a one-way trip.
Q. What documents do I need if the booking is made using someone else's card?
If someone else makes the booking, you'll need a valid ID proof of the cardholder
and a photocopy of the card from both sides, excluding the CVV number. Failure to
provide these documents may result in you being barred from travelling due to security reasons.